Home >
Easy Knowledge base >
What is Support Help Desk?
Getting Support
What is Support Help Desk?
You can use support help desk to raise a support call and track previously raised support calls. You can use our support help desk to manage your communication with our support department. You can also view status of your questions and response to your questions by logging on to our knowledge base.
First time users need to register for getting support. It is easy and fast.
Web Hosting and Domain name registration Company of India -
ADPS . ADPS offers affordable and budget Web Hosting in India, USA and across the world. Register your domain name for very affordable prices with
ADPS. We offer unmatched value for web hosting space. Please check
Compare web hosting plans link for various web hosting plans we have to offer.
Web hosting and domain names registration questions for you
Do you provide support Custom Error Pages?
Yes you can define custom error pages for various HTTP error codes. For
example, you can make a custom error page for
anyone who visits a not existent page of your site. This feature enables you to
control visitor experience when user encounters a problem with the website.
What do I put for both incoming and outgoing mail server?
Incoming and outgoing mail server: your_domain_name.com
SMTP Port: 25
POP Port: 110
Additionally, use your complete email address as account id
Support for Mailing Lists,Catch all Email Address, Spam protection and Mail Forwarding.
Mailing Lists
Yes. Have a group of people you regularly mail? Add them to a mailing list so you can email them faster and easier.
Catch All Email Address:
A catch all email address will receive all emails delivered to non existent email addresses.
Spam Protection
Yes, you can enable Spam Assassin. If you enable Spam Assasin it will block most spam from reaching your e-mail.
Mail Forwarding
You can setup a mail forwarder. Doing this will forward all your mail to any email address you wish.
How do I manage my domain names?
After logging on to your adps-domain account, please click on the “manage my domain name link” in my account section.
You now need to logon to Domain name management gateway using your user-id and password. For enhancing security, we have separated management of domain names from management for rest of your account features.
If you are not able to logon, request for a new password by clicking on forgot password link and we will send you a new password immediately. Please remember that your passwords for adps-domain.com account and domain-names management account can be different, especially after you have changed one of them after we created your account.
You can logon to your domain names management center and have complete control of your domain name. Following domain names management features are available for free:
a. Modification of contact names associated with your domain name
b. Name server information associated with your domain name
c. Child name server information associated with your domain name
d. Renewal and transfer of your domain name
e. Deletion of your domain name service
f. Locking/unlocking your domain name
Why ADPS does not become a registrar of domain names?
We are a domain name reseller of Direct Information Pvt. Ltd. We did consider option of becoming a registrar ourselves. Looking at the economics of the business, we found that we can serve our customers better if we resell domain names from an ICANN accredited registrar, following are some of the reasons.
A registrar needs to invest a lot of money in IT systems and infrastructure upfront and can not recover that money unless they take a fat margin on the domain names they sell. You can checkout yourself
A. Direct Information has a retail price of $12.99 on its domain names
C. Network solutions, another registrar, sells, domain names for $35.
D. All the reseller of these registrar get far lower rates and can offer all the feature that a registrar can offer its customers directly, nobody will become a reseller unless they did so.
As a reseller, we can offer you all the features with domain name as if you were buying from the registrar directly. It is same as buying from a wholesaler and selling at a retail shop. Customers get the same brand, same feature as they would have received from the company directly, but for far cheaper prices.
The crux of the story is that we can provide our customers better value if we resell the domain names from a full feature registrar such as Direct Information Pvt. Ltd (http://www.directi.com)
How can I get support for my problems or questions?
To get support for your questions,
1. Search our knowledge base.
2. Contact our support department using support helpdesk.
3. Visit our support forum and get experts to answer you questions.
4. Email us at support@adps-domain.com to get email support for your problems.
Do you provide JSP?
We support JSP, and are running Tomcat version 4.x
Each account gets one dedicated servlet. If you require jsp email us
immediately after signing up.
Should I buy directly from a registrar or from a reseller?
All the resellers of registrars get far lower rates and can offer all feature that a registrar can offer its customers directly, nobody will become a reseller unless they did so.
It is same as buying from a wholesale and selling at a retail shop. Customers get the same brand, same features (sometimesmore features), as they would have received from the company directly, but with far better value proposition.
Additionally, resellers add a lot more custom features for their customers, such as parking page, which many registrars do not offer. We are a reseller of Direct Information Pvt. Ltd., you can checkout the truth behind what we say at http://www.directi.com/You will not find this kind of information on most of the reseller sites. It is again in line with our promise of complete honesty and transparency, we do not hide anything from our customers because we believe that our customers deserve the best and we try to provide you the best in business.
How do I Register a Domain Names with ADPS?
Use following steps to register a Domain Name with ADPS
1. Check whether domain name you want to register is available for registration. You can use domain name search box for checking the availability of the name.
2. The next page tells you whether the name you want is available. This page also tells you additional extensions that are available for registration.
3. If the name you want is not available, search for similar names until you find one that is available for registration.
4. On next screen, you can select more than one available extension for your domain name. We suggest, you register your domain name under at least three most popular extensions i.e. .com, .net and .org. By doing this, you can make sure that someone other that you does not come up with a website with your domain name and another popular extension
5. Select number of years for which you want to register these domain names.
6. Next page suggests additional ADPS services, you may want to buy with your domain name. Choose one that is appropriate for you and continue with checkout process.
7. Proceed to checkout and payment
8. W will register your domain name within 24 hours of receipt of your payment. This is the latest, usually it is much faster.
NOTE – You must mention two name server for registering .biz, .info, .org and .name extensions. If you register .us domain name, these name servers should be registered in USA.
Do you accept Cheques?
We accept payment through Demand Draft (DD), Pay Order and Check in Indian currency.
Following are the details for check payments
Please make checks payable to: ADPS Software Solutions Pvt. Ltd.
Mailing Address:
ADPS Software Solutions Pvt. Ltd.
772, 53rd Mail, 25th Cross,
Phase I, Kumarswami Layout
Bangalore, India - 560078
Please mention your order number at the backside of your check/draft for faster processing of your order.
Home >
Easy Knowledge base >
What is Support Help Desk? Back to Knowledge base index