Submitting a support request

You can submit a support request to CPanel.net developers. There are several alternate forms of help you should peruse before you submit a support request:

1. CPanel/WebHost Manager FAQ - Please use the online search facility in the online FAQ to see if your problem is listed.

2. Support Forums - Search through the archives or ask a question at the CPanel.net support forums.

3. Documentation - Please check the online CPanel and WebHost Manager documentation for help.

Note: The following support request form is designed only for server owners. If you have a question about how to use WebHost Manager or CPanel, please direct the question to the company from which you obtained your license. CPanel support will not be able to answer questions about installing third party software (ImageMagick, pdflib, etc.).

To submit a support request:

1. Click on the Submit a Support Request link in the Support menu.

2. Click on one or more of the available links. If you need to contact CPanel directly, click on the Contact CPanel.net link.

3. Enter your name, e-mail address, phone number, and IP address of your server in the Your Name, Your Email Address, IP Address of Server, and Call Back # fields. The IP Address of Server field should already have the correct IP address entered in the field.

4. Enter a brief, one line description of your problem in the Brief Description of Problem field.

5. Enter the name of the distributor from which you obtained a software license in the Distributor/Partner NOC Name field.

6. Enter a detailed description of the problem in the Detailed Problem Description field. Add as much detail as you can about the problem.

7. To the best of your ability, enter each action required to reproduce the problem in the Steps to Reproduce the Problem field.

8. Click on the Send Request button.